Realtime Results Recall Call Center Services

Creating Results Realtime
Request a FREE Consultation

Realtime Results began its work in product recall as a call center. It’s the core of our expertise. For companies who need expert product recall call center support, there is no other company to consider. We operate US-based, state-of-the-art facilities with available agents, seating and network and circuit capacity ready to handle the influx of calls and activity that a product recall generates.
Our product recall call center services include:

Multiple Product Recall Contact and Response Programs
  • Product recall help desk services
  • Product recall hotlines
  • Voice broadcast, direct dial or email notification to supply chain members, retailers or consumers
  • Immediate banks of toll free numbers
Advanced IP-based Phone System
  • ACD and skills-based routing
  • Call recording with Web-based remote access and monitoring
  • Integrated Voice Response (IVR)
  • Fully deployed soft-phone environment with Click-to-Dial
  • Support for both Soft and Traditional Phones
  • Predictive dialer capabilities
  • Easily configured and customized
Innovative, Web-based CRM Platform
  • Web-based, highly configurable OMS/LMS platform
  • Integrated call and order data capture, routing and management
  • Seamless routing of work to agents independent of location
  • Web accessible reporting

Learn more about Realtime Results call center capabilities by visiting our parent Web site.