Managing Your Product Recalls Effectively and Efficiently

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Looking for a partner who has the depth and breadth of services and experiences to support you when you are faced with a product recall? Look no further. Realtime Results provides extensive product recall management and support. We can assist from initial notification through to retrieval and fulfillment.

Product Recall Services

We offer a full menu of product recall services that you can use comprehensively or select from ala carte as your situation dictates. Our experience and service includes:

Project management
  • Scoping the magnitude of the recall
  • Determining corrective action
  • Creating timetables
  • Developing notification, fulfillment and service strategy
Product recall communication and notification
  • Sending out electronic or direct mail notification to supply chain, consumers and retailers
  • Creating online sites for consumer registration
Claims administration and tracking
  • Capturing, verifying, processing claims forms
  • Preparing government mandated reports
  • Fulfilling notice requirements
Product recovery, reclamation and fulfillment services
  • Retrieving and storing affected products or component parts
  • Verifying product or parts
  • Fulfilling replacement products or component parts
Check issuance and funds management
  • Processing of payments through independent funds management team
  • Tracking and reporting on all claims activity
Data management and reporting services
  • Capturing and storing all source data in a secure database
  • Tracking and logging all consumer contact
  • Providing standard scheduled and custom reporting

Facing a Potential Recall?

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