We Offer Comprehensive Product Recall Services

When a product recall impacts a business, few companies are prepared to navigate the regulatory complexities and the demands on internal resources. That’s why so many companies turn to Realtime Results. With more than 15 years of expertise handling consumer product recalls, Realtime is a partner you can trust. We will put you on the path to recovery and keep the rest of your organization focused on normal day-to-day business.

Realtime Results provides comprehensive product recall services and product recall management including:

Product Recall Management & Support

Looking for a partner who has the depth and breadth of services and experiences to support you when you are faced with a product recall? Look no further. Realtime Results provides extensive product recall management and support. We can assist from initial notification through to retrieval and fulfillment.

Product Recall Call Center Services

Realtime Results began its work in product recall as a call center. It’s the core of our expertise. We operate US-based, state-of-the-art facilities with available agents, seating and network and circuit capacity ready to handle the influx of calls and activity that a product recall generates.

On Site Technical Field Services

Realtime provides a network of technicians for onsite repairs and field services across North America:
  • Repair of products in consumer homes and offices

  • Onsite assembly and/or disassembly

  • Collection and removal of products

  • Applying and/or changing labels on products in retail locations

Product Logistics Services

Realtime provides clients with a comprehensive suite of product handling services including:
  • Collection of affected products

  • Secured and controlled inventory/storage environment

  • Shipping of replacement products, retrofit kits

  • Shred, incinerate, and destruction of affected products

Consumer Product Recalls - We're the Experts

At Realtime Results, we’ve built our expertise around consumer product recalls. When manufacturers, retailers or others are faced with a recall action, Realtime has the tools and talents necessary to help you chart the difficult waters of product recall.

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Why Realtime?

  • We provide direct notification to more than 500,000 consumers each year on behalf of our partners.

  • Our specialized funds management service gives us the ability to provide direct refunds to customers. We’ve processed more than 1,000,000 payments on behalf of our clients.

  • We have more than 15 years of experience in product recall management and coordination.

  • We provide multi-lingual call center support, from domestic facilities in the U.S.

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